Job Description
Customer Service Assistant – Join a Leading Housing Association
Are you a dedicated professional with a passion for helping others? We are looking for a Customer Service Assistant to join our team at Harrison Park, Hull. This is an excellent opportunity to be part of a well-respected housing association that provides high-quality support and housing solutions. As a Customer Service Assistant, you will play a crucial role in ensuring a seamless and positive customer experience while handling inquiries, managing administrative tasks, and supporting residents.
Why Become a Customer Service Assistant at Riverside?
At Riverside, we are committed to providing exceptional service and fostering vibrant communities. As a Customer Service Assistant, you will be responsible for delivering excellent front-line customer support, assisting with administrative duties, and ensuring all queries are managed efficiently. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with colleagues and residents.
Key Responsibilities of a Customer Service Assistant
- Serve as the first point of contact for customers and visitors.
- Handle inquiries via phone, email, and face-to-face interactions.
- Maintain accurate records of service requests, complaints, and resolutions.
- Assist in scheduling maintenance and logging repair requests.
- Provide administrative support to contract managers and service coordinators.
- Work closely with the onsite care team to ensure smooth service operations.
- Respond to housing management queries and emergency calls.
- Organize events and manage booking systems for communal areas.
What We Are Looking For in a Customer Service Assistant
- Experience in a customer-facing or housing-related role.
- Strong communication and problem-solving skills.
- IT proficiency, including Microsoft Office and database management.
- Ability to work under pressure in a fast-paced environment.
Join Riverside today and make a difference as a Customer Service Assistant! Apply now and be part of a team that values excellence and community service.