Company Overview

Radius is a global business services company founded in the UK in 1990 that now operates in 19 countries across five continents. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings in fleet and connectivity. Our role is to empower these companies through a unique set of solutions, talented team and an expansive network of specialist partners. This foundation uniquely positions us to deliver solutions to businesses of all sizes. Our people are critical to our success as we develop new innovative products across a growing range of businesses. We like to develop our people and allow them to grow within the company, helping them become experts in their chosen area and potential leaders for the future.

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Customer Service Advisor is really important to us. You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers. This position will also involve promoting self-service and other value-added products to our existing customer base.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm

Your Responsibilities Day To Day Will Be…

Responding and resolving customer queries over the phone and through email
Answer questions about products or Radius as business
Drive conversation to understand customer requirements, potential issues, wants and needs
Keep internal communications up to date and well informed
Use your initiative to maintain your relationships and put feedback into practice

What do we expect of you?

Good communication skills and telephone manner
Driven approach to meet and exceed expectations of customers
Display agility to be flexible and open to customer feedback and new way of working
Basic understanding of Microsoft office programmes e.g. Excel

What can you expect of us?

A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Benefits Include….

25 days holiday plus bank holidays
Company sick pay, life assurance and pension
Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
Friendly and supportive team working environment that encourages opportunities for self-development
Employee Fuel Card (after 6 months)
Monthly dress down days for charities chosen by our employees
Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performers

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Customer Service Advisor- Fuel

Company Overview

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