Job Description
Join Our Team as a Counter Assistant
At WHSmith, we are looking for a Counter Assistant to provide outstanding customer service in our Post Office stores. You’ll help customers with travel money, banking, bills, and other essential services. Our goal is to make every customer’s journey smoother, and as a Counter Assistant, you’ll play a key role in achieving that.
About The Role
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Contract Type: Permanent
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Working Hours:
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8 hours per week (any 2 out of 7 days, including weekends)
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10 hours per week (any 2 out of 7 days, including weekends)
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What You’ll Do as a Counter Assistant
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Deliver an exceptional customer experience.
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Manage queues efficiently and ensure easy access to services.
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Maintain high standards of accuracy and compliance.
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Work as part of a team to support colleagues and customers.
What We Look for in a Counter Assistant
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A customer-first approach with a passion for service.
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Strong communication skills to engage with the team.
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Motivation to achieve high standards and results.
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Adaptability to meet company goals and customer needs.
Rewards & Benefits
We value your hard work, and in return, we offer:
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Competitive salary
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Pension scheme
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Paid annual leave
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Employee discounts
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Exclusive retail partner deals, including meals, days out, and entertainment
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Employee Assistance Programme for physical, mental, and financial support
About WHSmith
With over 230 years of history, WHSmith remains a key part of the high street and travel retail industry. Our Post Office stores provide essential services, helping customers manage their daily needs. Join us and be part of a team that’s passionate about delivering excellence.