Company Overview
At Precor, our mission is to deliver precision quality products with steadfast reliability that are inspired by exercisers and built to perform for the world’s best fitness facilities. Headquartered in the Greater Seattle area of Washington State in the United States, Precor has been a pioneer in delivering fitness experiences for commercial customers and exercisers for more than 40 years. Precor serves more than 100 countries worldwide, with offices in the Americas, EMEA and APAC, with U.S. based manufacturing. Precor products and services span across all major categories including cardio, strength, functional fitness, group training, and connected solutions. In 2020, Precor reached the milestone of recording one billion workouts with its connected fitness offering. Precor segments include commercial clubs/facilities and the verticals of hospitality, residential, corporate, and education.
About the job
About The Role
The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.
A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.
Candidates must be in easy travelling distance to Frimley and be able to work in office 2 days per week minimum.
Responsibilities
- Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements
- Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
- Assist in managing inventory databases and updating product information as needed
- Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
- Manage shipping documentation and compliance with shipping regulations.
- Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors.
- Work proactively to prevent order-related issues.
- Prepare regular reports on order status, inventory levels, and shipping efficiency.
- Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
- Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements.
Qualifications
- 2 year degree in Business Administration or related field
- 2+ years of previous experience in order management, customer service, or logistics
- Strong organizational multitasking skills, with the ability to manage multiple priorities
- Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
Preferred Qualifications
- Bachelor’s Degree emphasis in Business Administration, Logistics, or a related field
- Proficiency in order management (SAP)
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