Company Overview
Summit Health, part of VillageMD, helps patients with all of their primary care and specialty care needs. Whether it’s getting annual checkups, raising a family, or prioritizing healthy aging, Summit Health works as a team to deliver care that helps patients make the right choices and stay a step ahead of any issues. Exceptional doctors are committed to providing the best care and supporting patients over a lifetime. And if patients ever need urgent care, they can visit CityMD, whose providers are part of our connected care team. As part of VillageMD, Summit Health, CityMD, Village Medical, and Village Medical at Home serve millions of patients throughout their lives, wherever and whenever they need care. Its dedicated workforce of more than 20,000 operates from more than 700 practice locations in 26 markets. To learn more, visit summithealth.com or villagemd.com.
About the job
Essential Job functions:
Under the supervision of the RN Service Line Clinical Manager, the Clinical Office Manager is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care.
Be the liaison between the Physician, staff, and senior leadership.
Provides leadership and support in day-to-day operations within the clinical setting along with the Pod Liaison, RN Service Line Clinical Manager. Serves as a role model and consultant for staff.
In collaboration with the RN Service Line Clinical Manager, The RN Clinical Office Manager ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
Completes and populates staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively.
Monitors and controls overtime use.
Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff.
In collaboration with RN Service Line Clinical Manager, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department.
Works with QI/Practice Transformation and RN Service Line Clinical Manager to implement and create action plans for SMG clinical quality improvement process at the POD level. Monitors all Quality Improvement initiatives.
Monitors departmental compliance with all applicable standards (OSHA, HIPPA, Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
In collaboration with Practice Transformation Department, advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental/Ancillary systems.
Serves as liaison between Care Management and Care Coordination in support of Meaningful Use which includes but not limited to; Documentation of Information obtained during visit, Vitals, Smoking, Demographic, Patient Outreach, 21 day overdue work list, Pre-visit Planning, Outreach for Screening, Referral Tracking, Clinical Summaries and patient education material as well as Patient Portal communications.
Works with the physician POD Liaison(s) to ensure efficient office operations. Adjusts workflow as necessary to ensure overall smooth functioning of the department and compliance of SMG policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications.
Resource for department to manage patient issues and concerns, reports back to Providers and RN Service Line Manager.
In collaboration with the RN Service Line Clinical Manager, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential.
In collaboration with Pod liaison and RN Service Line Manager implements customer service action plans.
Holds monthly POD staff meetings; communicates pertinent SMG initiatives and information to staff. Attends Leadership meetings.
General Job functions:
Delivers direct patient care within the scope of licensure and in accordance with SMG policy.
Prioritizes patient care by implementing physician orders and nursing procedures.
Effectively communicates problems, concerns or issues to the RN Service Line Manager appropriately and promptly.
Provides referrals and/or consult orders appropriately and in a timely manner in the EHR.
Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
Facilitates transition of care to UCC/Hospital.
Other duties as required.
Physical Job Requirements: Physical Job Requirements:
Pushing and pulling, taking frequency and weight into consideration.
Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
Physical agility, which includes ability to maneuver body while in place.
Dexterity of hands and fingers.
Balance is maintained during climbing, bending and/or reaching
Endurance (e.g. continuous typing, prolonged standing/bending, walking).
Environmental Risks:
Chemicals, Chemotherapy, Fumes
Loud noises
Vibration
Extreme temperatures
Confined spaces
Allergens: dust, mold and/or pollen
Magnetic fields
Radiation
Sharps
Latex
Blood-borne Pathogens:
Exposure to infectious hazards, blood, body fluids, non-intact skin, or tissue specimens.
Contact with patients or patient specimens are possible.
Unplanned or unexpected exposure.
Education, Certification, Computer and Training Requirements:
Associates degree required. Bachelor’s degree preferred.
New York State RN License and BLS certification required.
A minimum of 1-year leadership experience.
Valid Driver’s license and Auto Insurance.
Knowledge of current nursing practices and protocols.
Previous experience working directly with physicians required.
Ability to communicate in English, both orally and in writing.
Strong interpersonal and organizational skills.
Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
Ability to use problem solving, critical thinking and priority setting skills.
Demonstrates flexibility with various work schedules.
Pay Range $75,000yr – $115,000/yr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
How to Apply:
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