Company Overview
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Highlights from Confidential
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Details
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Industry
- Human Resources Services
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Company size
- 11-50 employees
About the job
Job purpose:
To direct and manage all customer service requests coming into our entity via various channels, such as Online Portal, Customer Relationship Management system (CRM), Customer Walk In’s, etc., as the Customer’s Focal Point of Contact:
- Address customer queries/service requests
- Route unresolved queries to departmental Single Point of Contacts Meets the customers and resolves all their issues related to our services.
- Listens to and records customer feedback (negative and positive) information and make a strong effort to resolve service requests / inquiries.
- Handles the coordination with our departmental Single Point of Contact’s (SPOC’s) to deliver seamless experience to customers.
- Ensures best in practice Customer Service Management for internal and external customers and the provision of leading-edge professional and valuable services to our clients.
Key accountabilities:
- Builds open relations with our clients.
- Maximises quality and delivers leading customer service through the adoption of effective client service methodology.
- Documents customer service issues including resolution with monitoring of issues via established CRM system.
- Follows established guidelines for participant issue resolution.
- Checks to ensure that appropriate changes were made to resolve customers’ service requests.
- Contributes towards the direction of the Customer Service strategy in line with both the Customer and the Company’s Management expectations.
- Able to direct enquiries to relevant “point of Contacts” within our internal businesses
- Administers query management via system in order to automate and track performance.
- Executes best practice plans and enforces the expansion of fast and efficient operational goals for the continual improvement in the quality of customer services.
Professional/Academic Qualifications:
- Bachelor’s degree in Business Administration or other related discipline.
- 3 years’ or more of relevant experience
- Excellent customer service
- Excellent communication & presentation skills
- Business acumen, commercially minded
- Fluent in English and preferably in Arabic as well
Our Industry:
- Semi-governmental entity
How to Apply:
APPLY