About the job
Job Title: Call Center/Customer Service Specialist
Pay Rate: $21 to $23.3/HR
Duration: 18 months
Location: Remote
Shift: 5 AM -3 PM or 8 AM – 5 PM (with possibility of overtime)
We are looking for a Call Center/Customer Service Specialist to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Our team uses JDE and ERP software.
Must-Have Skills:
- Customer Service
- System skill
- Ability to speak with customers
- Reply to customer email inquiries
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Requirements:
- High school diploma or GED preferred.
- 2-4 years of customer service-related experience required.
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