Company Overview
OpTech is an award-winning professional services firm providing niche talent in information technology, engineering, healthcare, and financial/accounting services to Fortune 500 and government clients. We recruit the best of the best. OpTech’s leadership and innovative solutions address the critical technology needs of our clients in the banking, manufacturing, insurance, utility, healthcare and government sectors. Our capability, responsiveness and exceptional service has led to the company’s steady growth and outstanding reputation. Based in Southeastern Michigan with offices in the United States and India, OpTech connects our clients to the top information technology and engineering talent from coast to coast. For our employees, OpTech offers outstanding career opportunities in today’s hottest technologies and supports the most innovative companies. It is through our core values and culture of integrity and dedication that OpTech collaborates with and supports our customers, employees, vendors, partners and our community. Specialties: Business Strategy and Analysis, Business Intelligence, Network Architecture, Cyber Security, Security Incident Response and Forensics, Risk Management, Business Architecture, Enterprise Architecture, Web Development, Engineering Services, Portfolio Management, Program Management, Project Management, Business Development and Networking, Financial Planning, Vendor Relations, Team Leadership and Mentoring.
About the job
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com.
We have a top client in the health insurance industry located in Detroit, MI who is seeking to hire a Call Center Representative to work in a 100% remote capacity.
Must be located within the state of Michigan!
Job Duties:
- Provide customer service support in regards to membership and billing web-based tools to external agent and group customers reaching out through the help desk phone line.
- Conduct special assignments as requested
- Analyze membership reports
- Resolve external customer membership issues
Job Requirements:
- Two years of customer service experience required
- Two years of call center experience required
- Organizational skills and ability to prioritize
- Must be able to coordinate multiple activities with varying timelines
- Effective verbal and written communication
- Interpersonal skills required
- Attention to detail and problem-solving skills to identify, evaluate, and recommend application/system solutions required
- Self-starter, ability to work independently or in a team environment and consistently produce high quality results required
- Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required
Preferred Skills/Experience:
- Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred
Education/Certifications – Include:
- High School Graduate or GED equivalent required
- Two years college preferred
How to Apply:
APPLY