About This Role
The Brand Success team’s mission is to support and coach high-potential brands, helping them maximize the benefits of Faire’s wholesale platform—boosting their sales while streamlining operations. We are looking for a results-driven customer success and account management professional to oversee a portfolio of approximately 200 brands.
In this role, you will engage with brands to provide strategic guidance on best practices, programs, and products available on Faire. Your focus will be on driving key brand actions through a tailored, brand-specific approach. Success in this role will be measured by meeting sales targets related to brand engagement with Faire’s tools, as well as upselling new products and programs.
What You’ll Do
- Engage regularly with brands through a combination of scaled and personalized outreach via email, phone, and video calls.
- Take full ownership of your portfolio and revenue outcomes, ensuring brands achieve their growth potential.
- Build and maintain trusted relationships with brands, grounded in credibility and customer-centric support.
- Drive the adoption and continued use of Faire Direct to enhance retailer acquisition through brand-driven sales and marketing efforts.
- Encourage brand participation in programs like Ads and Insider Partnership to boost customer retention.
- Identify growth opportunities and provide hands-on coaching from strategy to execution.
- Communicate product updates and new feature releases to your brands.
- Gather, analyze, and relay customer insights to internal teams to influence product development and address challenges.
- Work cross-functionally with support, product, design, marketing, and other teams to ensure brand success.
- Utilize data, reports, and performance metrics to drive strategy and achieve sales goals.
- Act with urgency, resilience, and a problem-solving mindset to contribute to Faire’s overall success.
- Adapt to evolving business needs while fostering a collaborative, inclusive, and motivating team culture.
Qualifications
- Experience: 3-5 years in sales, account management, or business development within a fast-paced environment. Familiarity with key sales and analytics tools (e.g., Salesforce, data visualization software, call recording tools).
- Customer-Centric Mindset: A deep understanding of small business needs, with a passion for advocating for customers and driving their success.
- Goal-Oriented: This is a quota-based role, so a strong motivation to exceed targets is essential.
- Strong Communication Skills: Ability to listen actively and communicate ideas clearly, both verbally and in writing. Skilled at aggregating customer feedback to influence internal decision-making.
- Ownership Mentality: A proactive, problem-solving approach with a willingness to go beyond job expectations to support brand and team success.
- Resourcefulness & Determination: A relentless drive to find solutions and make things happen, no matter the challenge.
- Growth Mindset: Self-awareness, curiosity, and a commitment to continuous improvement through feedback and learning.
- Adaptability & Resilience: Ability to quickly adjust to changes, iterate strategies, and bounce back from setbacks.
- Collaborative Approach: Strong teamwork skills, valuing shared success and contributing to a positive team culture.
- Creative Problem-Solving: Ability to develop innovative solutions to brand challenges and refine brand success strategies over time.
- Analytical Thinking: Comfort in leveraging data to drive insights, track key performance metrics, and make informed decisions.
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