Company Overview
Petco is a leading health and wellness brand dedicated to enhancing the lives of pets, pet parents, and our valued team members. Since 1965, we’ve been setting new benchmarks in pet care by offering comprehensive wellness solutions through our products and services, and by fostering communities that strengthen the bond between pets and their owners.
With over 1,500 locations across the U.S., Mexico, and Puerto Rico—including a growing network of more than 100 in-store veterinary hospitals—Petco is your trusted resource for pet health and wellness, both in-store and online at petco.com and via the Petco app.
In partnership with Petco Love (formerly the Petco Foundation), an independent nonprofit organization, we support thousands of local animal welfare groups and have helped find forever homes for more than 6.5 million animals through our in-store adoption events.
Position Responsibilities
To excel in this role, you must competently perform each essential duty. Reasonable accommodations are available for qualified individuals with disabilities.
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Business Acumen & Sales Strategy:
- Analyze business trends and implement improvement plans using strong critical thinking skills.
- Drive guest-centric initiatives (e.g., nutrition standards, seasonal promotions, companion animal sales) to meet and exceed sales targets.
- Adopt an Omni Channel sales approach, addressing guest needs across services, Vet Services, loyalty programs, BOPUS, Endless Aisle, and repeat delivery.
- Serve as Leader on Duty for the Pet Care Center, ensuring smooth execution of training, communication, policies, safety practices, and promotions.
- Process register transactions to create a superior guest experience.
- Support and model exemplary selling behaviors on the floor.
- Recruit, hire, train, coach, and manage the performance of your team to ensure efficient Pet Care Center operations.
- Optimize weekly scheduling to maximize sales floor coverage and guest engagement.
- Collaborate with the operations team to maintain inventory replenishment and brand standards.
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Leadership & Culture:
- Model inspiring leadership and selling behaviors to motivate your team.
- Promote a positive culture focused on teamwork, inclusion, and collaboration.
- Ensure safety by enforcing company policies, procedures, and new initiatives.
- Cultivate a collaborative environment where team members contribute ideas that enhance efficiency, guest satisfaction, and the overall brand image.
- Prioritize talent development through training programs and leadership opportunities to build a robust team.
- Engage actively with your team, representing Petco’s brand and values at all times.
Education and Experience
- High school diploma or equivalent required; college-level business/management coursework preferred.
- Minimum 2 years of management experience (3+ years preferred).
- Must hold a valid driver’s license.
- Proficiency in communication, organization, and computer applications (Outlook, Word, Excel, PowerPoint).
- Strong understanding of general business practices, finance, analysis, problem-solving, and people development.
- A passion for guest service and the ability to teach and inspire others.