Company Overview
With IT Resources as your recruiting partner, you not only get results, but a partner who’s easy to work with, is responsive to your needs and is always there for you. No two companies have exactly the same needs when it comes to finding new personnel. IT Resources consults with you to determine your specific requirements and then sets out to find the best possible candidates through our comprehensive screening process. Most staffing companies believe that once a client and candidate have been matched up, their job is over, not IT Resources. We follow up after the new hire has started with your company to confirm the success of the fit and even evaluate the satisfaction of both parties on a regular basis thereafter. Our goal is to build customer loyalty through our exceptional delivery of service.
About the job
Education: High school diploma or equivalent (associate or bachelor’s degree preferred).
Experience:
- Previous administrative experience required.
- Experience communicating technical issues and outcomes from the business with internal staff and the MSP partner.
- Strong interpersonal skills with the ability to communicate compassionately and professionally.
- Exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn industry-specific software.
- Ability to multitask in a fast-paced environment while maintaining a calm and supportive demeanor.
- Discretion and confidentiality when handling sensitive information.
Responsibilities:
- Act as a point of contact answering phones, emails, and in-person inquiries with sensitivity and professionalism.
- Maintain and organize client files, ensuring confidentiality and compliance with all regulations.
- Serve as the business point of contact for technical communication between the business and the MSP
- Prepare and proofread documents, including obituaries, memorial programs, and service itineraries.
- Schedule appointments, services, and viewings, and manage the funeral home’s calendar.
- Support billing inquiries as requested
- Coordinate with external vendors, such as florists, caterers, and transportation providers.
- Assist in the setup and preparation of funeral services and memorials.
- Ensure proper scheduling and logistics for funeral-related transportation (hearse, family vehicles, etc.).
- Maintain office supplies and ensure the functionality of office equipment.
- Handle legal and regulatory documentation, including permits and vital statistics forms, with accuracy and timeliness.
- Ensure compliance with local, state, and federal regulations in funeral service operations.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement savings plan.
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