About the job
Make a difference.
As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
In This Role You Will
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
What You Bring To The Table
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- 6+ years experience preferred
- 2 year or 4 year degree preferred
Work Shift And Hours
- Full-time, hourly, non-exempt
- Monday – Friday
- 8:00am – 5:00pm
- Predictable work schedule to plan your life around: no weekends or nights for most roles.
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