JOB DESCRIPTION:
- We are seeking a highly skilled Desktop Support Specialist to join our IT team.
- The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software.
- They will respond to queries, isolate problems, and determine and implement solutions to ensure smooth end-user operations.
Key Responsibilities:
- Technical Support: Provide day-to-day support for end users’ hardware, software, and networking issues.
- Troubleshooting: Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals. Software Installation: Install, configure, and troubleshoot desktop software applications (Windows, Mac, Office 365, etc.).
- System Updates: Perform regular system updates, software patches, and configuration changes to ensure system stability and security.
- Asset Management: Maintain an inventory of hardware and software assets, ensuring that systems and software are licensed and up-to-date.
- Incident Management: Use IT Service Management tools (like ServiceNow or Remedy) to log, track, and resolve incidents and service requests within defined SLAs.
- User Training: Provide basic end-user training on hardware and software, including new systems or upgrades.
- Documentation: Maintain accurate documentation related to technical issues, fixes, configurations, and user manuals.
- Collaboration: Work closely with network administrators, security teams, and other IT departments to resolve issues and improve processes.
- Remote Support: Provide support to remote users using remote desktop tools and ensure smooth connectivity for offsite staff.
- Backup & Recovery: Assist in ensuring data backup solutions are working effectively and help in recovering lost or corrupted data when necessary.