About the job
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With 58 boutiques currently open from coast to coast and 150+ locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.
What You’ll Do
- Work closely with The NOW IT manager on all franchise boutiques
- Install, test, and verify The NOW Franchise network equipment and peripherals
- Provide tier1-tier3 desktop, mobile, and network support for The NOW Franchise boutiques
- Support and advise The NOW Franchise owners throughout boutique construction
- Maintain accurate and organized documentation for The NOW Franchise’s in Sharepoint
- Maintain accurate and organized hardware inventory for The NOW Franchise systems in NinjaOne
- Configure and deploy Apple Mac and iPad operating systems per The NOW Franchise specifications
- Administration and support of remote Mac systems using NinjaOne and Splashtop
- Administer franchise users and groups within Microsoft 365
- Technical application support for Microsoft 365, Unifi Networks, Vonage, Sonos, Zenoti, and Rockbot
- Support and maintain The NOW Franchise boutique network infrastructure
- Ability to lift up to 50lbs
- Able and willing to go up and down ladders
- Able to travel multiple times a month for The NOW Franchise on-site IT installation
What You’ll Need
- 2-3 years of related industry experience in information technology support, specifically in the area of workstation deployment and small network configurations
- Ability to clearly and effectively communicate to The NOW Franchise owners, general contractors, and The NOW Corp ops and leadership teams
- Exceptional customer service skills
- Exceptional organization and documentation
- Experience using helpdesk ticketing systems such as Freshworks or Jira
- Experience troubleshooting remote Mac clients (preferred)
- Specific knowledge of and/or prior experience supporting Mac OS, MS365, VoIP administration, Unifi Networks, Sonos speakers and software, Sharepoint, Ninja or similar IT tools for device configuration and management
- Prior networking experience (preferred)
- Prior experience supporting and troubleshooting network infrastructure (preferred)
- Basic understanding of file share permissions with Dropbox, user/group management in 365, VoIP phone and call group configurations
- Ability to work independently and make decisions based on IT best practices
- Ability to work on active construction sites
- Ability to travel up to 70%
APPLY