About Our Company
Welcome to Endeavor, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor, where every moment is a thrill and success is our ultimate adventure!
Essential Job Functions
- Understand Professional Service objectives, as well as the role and function of internal team members
- Implement new hardware, software, and services to our customer base.
- Perform scheduled or reactive onsite service calls.
- Provide escalation assistance to our Support Team as required.
- Knowledge transfer to internal departments to facilitate successful project implementations.
- Proactively plan, scope, oversee, coordinate, track and run assigned projects tasks.
- Provide regular project reviews and reporting to the Operations Manager and Director as required
- Provide subject matter expertise.
- Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
- Become a valued member of the Standards and Alignment Committee
- Maintain high positive client and user satisfaction and relationships.
- Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
- Implement, participate, and promote Quality Assurance (QA) objectives, processes, and procedures of the Company.
- Conduct thorough checking and self-checking of information and documentation.
- Maintain project files and keep documentation accurate and in good order.
- Assist in the training, mentoring and development of staff.
- Perform general office duties as required.
- Liaising with, managing, and advising Customers, other consultants, and contractors and attending meetings as required.
- Perform other appropriate duties and responsibilities as assigned by the VP of Engineering.
- Adopt continuous learning and improvement processes in all aspects of the position.
- Implement, participate, and promote Company Policies and Procedures.
Education And Experience
- Associate degree, intermediate degree in technology or equivalent industry required.
- 3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
- Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
- Minimum 2 industry standard intermediate or higher certifications related to network/solution design or administration. The position will also require Technical Accreditations in our core MSP/VAR offerings.
APPLY