Job Title: Head of Operations and Development (South Region)
Walsingham Support
We are looking for an energetic and dynamic leader to help transform and grow our care and support services in the South Region if you think that is you, read on…
Work with us and make a real difference to people’s lives.
Walsingham Support are a charity that has been enhancing the lives of people with learning disabilities, autistic people and people with complex needs across England and Wales since 1986.
We pride ourselves on putting the people we support at the centre of everything that we do. We do this by delivering specifically tailored support for every individual we work with.
By working with Walsingham Support, you’ll be supporting people live their lives to the full. Our people are committed to meeting the evolving needs of people we support and their expectations around how they live.
We reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector-wide change.
Position Overview – Head Of Operations And Development
As the Head of Operations and Development South Region, you will play a key role in overseeing and optimising the day-to-day functioning of our supported living and residential care services in London and the surrounding area.
You will be responsible for overseeing care and support services across several local authority areas, ensuring excellent quality and full regulatory compliance, driving continuous improvement, managing significant budgets and working closely with the business development team to continue to grow the number of services we operate.
The successful candidate will bring a wealth of experience in social care, along with strong leadership skills and a passion for making a positive impact on the lives of others.
Responsibilities Of This Role
Operational Leadership:
- As Head of Operations and Development, you will provide strategic leadership to the operations team, setting clear objectives and ensuring the successful execution of day-to-day activities.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.
Quality Assurance
- Implement and monitor quality assurance measures to uphold the highest standards of care.
- In your role as Head of Operations and Development you will conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
Regulatory Compliance
- Stay up to date with industry regulations and ensure that the organisation complies with all relevant laws and standards.
- Develop and implement policies and procedures to maintain compliance.
Resource Management
- As a Head of Operations and Development you will effectively manage resources, including staff, and budgets, to ensure optimal operational efficiency.
- Collaborate with HR to recruit, train, and retain a high-performing team.
Client And Stakeholder Relations
- Build and maintain strong relationships with the people we support, families, and external stakeholders.
- Address concerns and feedback promptly, working to enhance overall satisfaction scores.
Continuous Improvement
- As Head of Operations and Development you will identify opportunities for process improvement and innovation to enhance service delivery.
- Implement best practices and keep abreast of industry trends to drive operational excellence.
Qualifications – Head Of Operations And Development
- Ideally Level 5 Diploma in Health and Social Care Management
- Proven experience in a leadership role within the social care industry
- Strong knowledge of regulatory requirements and compliance standards
- Excellent communication and interpersonal skills
- Demonstrated ability to lead and inspire a team
- Analytical mindset with a focus on continuous improvement
We really care about our staff and offer a wide range of benefits – Head of Operations and Development:
- 33 days annual leave including bank holidays, rising to 43 days depending on length of service.
- Pension scheme contributions.
- Employee Assistance Programme Supplied by Health Assured
- Life assurance equal to three times your salary.
- Bereavement helpline.
- Walsingham Rewards Scheme with extensive discounts on everyday items.
- Exceptional training and continuing professional development opportunities.
- Long service awards.
- Eyecare vouchers.
- Outstanding work bonus payments.
- Recommend a friend bonus of £250.
- Milage paid from your home for work travel
APPLY