Customer Service Representative

Job Type: Full Time
Job Location: UK
Company Name: Imperial

About the job

Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This position reports directly to the CSR Manager.

Salary: $37,000 – $40,000

Employment Type: Full Time

Location: Bourbon, Mo. (Hybrid Role, 3 Days Onsite – After Training)

What You’ll Be Doing

  • Manage customer accounts from initial orders to finalization.
  • Communicate with outside sales representatives as well as corporate and wholesale customers.
  • Understand color patterns, hat styles, and other information necessary for maintaining processes.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
  • Answer questions from customers or individuals about products or direct them to the appropriate person.
  • Follow up on orders to ensure delivery by specified dates.
  • Build relationships with customers and clients.
  • Proof designs from the art department.
  • Understand company trademarks and registrations.
  • Learn and understand the purchase order process.
  • Communicate with customers over multiple email systems.
  • Work with company-related websites and website orders.

Key Interactions

  • CSR Team
  • Outside Sales Representatives
  • Corporate and Wholesale Customers
  • Art Department

What We Need

  • Experience: Customer service experience (Preferred)
  • Education: High School Degree (Preferred)
  • Ideal Characteristics:
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Ability to manage multiple projects simultaneously
  • Ability to deal promptly with various types of client demands

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