The Company
Fast-growing, innovative company transforming the SaaS e-commerce tech landscape. Their all-in-one platform helps brands scale globally.
- $10M Series A funding (Series B imminent)
- Backed by top Investors and a co-founder with excellent IPO track record
- Innovative E-Commerce SaaS platform improving sustainability for the industry
- One stop solution for all eCommerce operations
- Experienced leadership team
The Role
- Manage and scale an established customer support team
- Design and implement scalable processes and operational cadence for high growth
- Collaborate closely with Customer Success and wider leadership tea to build and deliver Customer Support strategy
- Enhance and optimise ticket response and CRM capability to dive response quality and efficiency
Desired Experience
- Customer support leadership experience within a high-growth eCommerce business
- Experience driving efficiencies within ticketing and CRM systems (Zendesk, HubSpot etc)
- Experience defining processes and strategy
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