About the job
HMRC is the UK’s tax, payments, and customs authority. We have a vital purpose, and we collect the money that pays for public services and help families and individuals with targeted financial support.
Job Description
As a Customer Compliance Manager (CCM), you will continuously lead the Department’s approach to compliance activity in respect of an allocation of wealthy customers.
You will develop a deep understanding of the tax affairs of your customer base, utilising your tax professional knowledge to identify risks. You will use a range of tools and techniques to promote good compliance and prevent / respond to non-compliance. Building effective working relationships with your customers and their agents will be key.
The tax affairs of the wealthy are often complex and involve structures and transactions that cut-across multiple jurisdictions. You will need to have a good understanding of Capital Gains Tax and Income Tax legislation, including anti-avoidance provisions. You will regularly be addressing customers and agents verbally and in writing on complex tax technical matters, continuously putting your knowledge into practice.
Essential Criteria
You must be a qualified tax professional holding one of the following qualifications:
- For previous or existing HMRC employees TSP or predecessor qualification (TPDP, IDP, ITS2, CPT FT2) – (note – existing HMRC employees would only be eligible if they have completed the appropriate course to get them to G7 level (or above) in a tax professional role.)
- Chartered Tax Adviser (ATII/CTA) (Direct Tax route) – CIOT
- AIIT (including Paper 4*) or a Consultative Committee of Accountancy Bodies membership qualification e.g., Institute of Chartered Accountants of England & Wales (ICAEW), Institute of Chartered Accountants in Scotland (ICAS) Institute of Chartered Accountants Ireland (ICAI)
- Chartered Institute of Management Accountants (CIMA)
- Association of Chartered Certified Accountants (ACCA)
- Post Graduate full legal qualification – in taxation matters
- HMRC staff holding one or more of the listed essential professional qualifications are entitled to apply regardless of their current grade within HMRC and would be applying as an external candidate.
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