About the job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Reporting to the National Sales Manager (NSM), the Regional Customer Manager’s (RCM) main responsibilities is the retention and organic growth of MWI’s ‘middle tier’ independent customers base (defined by geographically area and customer spend) and to achieve our sales revenue and gross profit plans either by organic growth within existing customers or, prospecting new customers that are aligned with the business strategy. Focus will be on driving profitability through high margin services and products rather than market share and customer / prospect meetings will be both face to face & virtually.Primary Duties And Responsibilities
- Increasing Gross Profit by cross selling high margin services & products to existing customers
- Retention of existing customer base (defined by territory & spend) to ensure minimal customer loss
- Maintain a regular and effective call cycles (as agreed with NSM) and implemented and kept updated within MWI’s CRM system. Customer meeting’s will either be face to face or virtually and will depend on customers / prospects individual requirements
- Prospect new customers to ensure individual KPI’s for revenue & Gross Profit are achieved
- Maintain visibility over competitor and customer activity to ensure we are continuing to drive innovation for our customers, including feeding inputs to operational & supply chain teams for services and capacity requirements
- Ensure a high standard of service to existing and prospective customers by owning issues and delivering solutions
- Work collaboratively with MWI’s Key Account Manager to ensure customers & prospects are handed over in a professional manner when they reach a certain spend (as defined by the NSM)
- Work collaboratively with MWI’s internal teams when they have either identified a prospect that falls into the RSM spend criteria or, organically grown an existing customer that now falls into the RSM’s spend criteria (both defined by the NSM)
- Ensure that MWI’s CRM system is kept updated with all customer contact and all customers & prospects must have a follow up action’s set for a future date
- Advocate for our customers within the business with operational, customer solutions and shared services functions.
- Commercial negotiation at Senior Level
- Represent MWI in meetings with customers and prospects. Experience, Skills And Knowledge Requirements
- External sales experience in B2B and account management
- Proven track record of selling Technology solutions
- Strong commercial acumen to make appropriate judgements on pricing strategies and negotiation tactics to achieve maximum but appropriate profitability for the business
- Proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasks
- Natural ability to build and maintain strong relationships with internal and external stakeholders
- Adherence to and promotion of the company values at all time
- Competitive spirit with determination to meet and exceed targets
- Negotiation skills. Company Compliance
- Support, engage and ensure you are compliant with the companies Environment, Health and Safety policies and procedures.
- Our people managers and leaders are required to:
- Take responsibility for driving performance and engagement through their teams, ensuring that the Right People are in the Right Place at the Right Time.
- Understand the Quality Regulatory framework and the impact of this for their specific business unit.
- Assure compliance with all organisation policies and procedures.
- Establish and implement a continuous improvement plan.
- Our associates are required to assure compliance with all organisation policies and procedures and fully support the delivery of their functional continuous improvement plan.
APPLY