About Company
iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, enhance media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results.
We are looking for a Brand Partnerships Manager to join our team
Responsibilities
As a key member of the customer success team, you will be responsible for a variety of business-critical work that includes, but not limited to:
- Own and manage all aspects of the customer relationship including ongoing value delivery and confirmation, strategic business reviews, relationship development, and subscription renewals
- Develop and cultivate strong customer relationships while continually seeking opportunities to showcase iSpot’s value propositions
- Collaborate across the organization, including Customer Support, Training & Onboarding, Client Data Science, Professional Services, Solutions Engineering, Product and Sales, as a client advocate to ensure resolution and delivery on requests
- Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquires
- Exhibit a passion and energy for storytelling based on data insights and genuine interest in media attribution and optimization
- Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers
- Develop strong relationships with key customer contacts (executive and operational) in order toachieve a trusted-advisor status
- Work with Client Account Executives to identify new product expansion and analytics services opportunities within your customer base
- Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems
Qualifications And Education Requirements
- 5+ years customer facing, consultative account management experience at an ad measurement/analyticsorganization or related advertising technology SaaS company + a bachelor’s degree
- Experience managing and negotiating renewals to achieve retention and revenue targets
- Confidence in developing and presenting a point of view with internal teams and clients
- Demonstrated knowledge of media and advertising principles
- Experience planning, buying, measuring and/or selling television and streaming video advertising
- Well-developed project management skills across various disciplines in a deadline driven environment
- Exceptional interpersonal communication skills and attention to detail
- Understanding of and a passion for emerging technologies
- Excellent time-management and organizational skills
- Demonstrate a history of creative thinking and autonomous work
- Identify and problem-solve program challenges and consult with senior management to offer solutions
- Ability to travel for business as needed
- Experience using internal ticketing systems similar to Zendesk and Atlassian Suite; ie. Confluence, JIRA
- Experience using CRM tools, Salesforce preferred
- Strong experience using presentation tools such as PowerPoint, Excel, Google Suite
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