About Company
Hello, we’re Designit, a Wipro company. We’re an award-winning experience innovation company with creativity at our core. For more than 30 years, we’ve helped businesses build competitive advantage and deliver positive change through creative pragmatism. We use our expertise in strategy, design, marketing, and tech to create bespoke solutions to the most complex of client problems. Our clients include BMW, Kraft-Heinz, and Microsoft.
We are looking for a Social Channel Governance Manager to join our team
What you will do:
- Effectively communicate with Global and Regional project teams and client stakeholders
- Develop and implement a centralized global framework and related activities to drive global operational excellence, innovation, and scale
- Establish and manage the governance, access criteria, and organization of all social handles overseen by the Global COE
- Own the process and resulting procedural documents by which social handles are newly-created, consolidated, migrated, or sunset
- Manage channel claiming process in partnership with Microsoft’s legal team and representatives from social platforms
- Identify the types of audience, business, or platform insights necessary for the strategic management of social handles/channels, particularly as it relates to their creation, consolidation, or retirement
- Act as a social programming subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences across social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.
- Attend and participate in key Microsoft stakeholder and vendor meetings as the global channel governance, Sprinklr and programming SME
- Proactively identify new projects and improvements, engage stakeholders, and push for consensus and meaningful collaboration
- Identify problems, proactively propose solutions, and collaborate with others to implement scalable solutions and efficiency across governance, Sprinklr, programming and the larger team
- Deliver strategy and manage regular documentation updates and process improvements
- Establish, demonstrate, and share best practices across the larger Cloud Marketing Team
What you bring:
- Notable global, enterprise experience working with cross-functional and highly-matrixed Fortune 100 clients
- 5+ years in a client-facing role at a marketing agency or large corporate enterprise
- 2+ years as a primary stakeholder contact
- Experience managing large-scale projects and collaborating with multiple groups simultaneously on planning, execution, and roll-out
- Advanced organization and project management experience working across multiple workstreams
- Clear and direct communication style, with the ability to translate complex processes into digestible and easy to follow documentation
- Ability to break down ambiguous business problems and generate solutions in a deadline driven environment
- Ability to present to clients who are at the director level with a high degree of confidence and professionalism
- Skilled in social media, social channel programming operations, project management and marketing operations
- Bachelor’s degree in business, marketing, management, or related field
- Advanced experience using Sprinklr
- Familiarity with Microsoft SharePoint, OneDrive, Power BI, PowerPoint, Excel, Teams, Outlook
APPLY