Field Install Technician

About Company

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI’s one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include:

• STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality.
• Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment.
• Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets.

CTDI’s customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide.

We are looking for a Field Install Technician to join our team

Duties

• Oversee field installation jobs of significant duration and scope.
• Responsible for timely job completion within budgeted man hours.
• Identify, communicate and facilitate resolution of job issues (e.g. manpower, material, engineering, technical support, etc.) in a timely manner.
• Direct supervision and on-the-job training of field personnel.
• Effectively delegate tasks and assignments.
• Inform management promptly of any personal problems/disciplinary issues.
• Provide regular constructed employee performance feedback to management.
• Be the point of contact with customer at the job site.
• Ensure all jobs conform to customer and CTDI quality requirements.
• Complete quality checklist at completion of the job and ensure correction of any quality non-conformances.
• Perform end of job walk-through in conjunction with field supervisor as directed.
• May be required to attend specific site meetings.
• Responsible for team tool kit and team van (including proper appearance and upkeep of van).
• Enforcement of corporate and divisional policies.
• Ensure practice of safe work habits by the installation team.
• Report time worked in CTDI timekeeping system on a daily basis.
• Completion and processing of all required job documentation and operations paperwork.
• Other duties as assigned.

Required Experience

• Minimum of 3 years central office installation experience.