Cloud Technical Solutions Developer, AI/ML

We are looking for a Cloud Technical Solutions Developer to join our team

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
4 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues.
Ability to communicate in English and Mandarin fluently for this customer-facing role that requires interactions in English and Mandarin with local stakeholders.

Experience with exploratory kernel debugging, performance analysis of containerized systems, and debugging complex workload issues across large-scale, multi-node environments.
Experience working with any public cloud (GCP) services and infrastructure.
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an in-depth understanding of Google Cloud’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.