We are looking for a Customer Engineering Manager III to join our team
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with leadership, such as people management, team lead, mentorship or coaching.
- Ability to travel up to 50% of the time.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
Responsibilities
- Lead a team of Customer Managers and build an inclusive growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
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Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
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Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team’s book of business.
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Balance technical leadership with operational excellence. Lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
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