We are looking for a Restaurant Manager to join our team
Key Responsibilities:
- Ensure a smooth guest experience by greeting, serving, addressing concerns, resolving complaints, cashing out, and encouraging repeat visits.
- Build a collaborative relationship between FOH and Back of House (BOH).
- Maintain adherence to company policies, health and safety standards (including Food Safety and alcohol service regulations like Pro Serve/Serve It Right), and employment regulations.
- Investigate and resolve daily service issues and customer complaints.
- Oversee FOH operations during shifts, identifying service gaps and suggesting improvements.
- Participate in and champion marketing and promotional initiatives.
- Assist with catering and special events outside of regular business hours.
- Lead, mentor, and train FOH staff, fostering a positive and productive environment.
- Assist with tasks such as stocking and stepping in to support FOH staff during busy times.
What We’re Looking For:
- A minimum of 2 years experience in a FOH role, ideally with leadership experience.
- A high school diploma is required; a college diploma in Hospitality or a related field is a bonus.
- Experience using a POS system is an asset.
- Pro Serve/Serve It Right and Food Safety certifications are required.
- Strong leadership and organizational skills, with the ability to manage multiple tasks.
- A passion for customer service and creating memorable guest experiences.
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