We are looking for a TeleNurse to join our team
What you’ll do
- Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
- Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
- Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.
- Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
- Competently apply knowledge; promote an integrated self-care health program and practice shared decision-making with callers.
- Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
What you bring
- Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM)
- Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.
APPLY