We are looking for a Front Desk Agent to join our team
Here is what you will be doing each day:
As a Front Desk Agent, you would be responsible to:-
1. Ensure all franchise and Crescent mandated training is completed.
2. Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement and continued support of company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, brand standards compliance, maximize revenues, to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Assist Fellow Guest Service Agents with duties on shift and upcoming shifts.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
Job Requirements:
- Computer literacy Hotel
- PMS experience an asset
- Service oriented with an eye to supporting your internal guests
- Ability to thrive in a fast-paced hotel environment
- Excellent verbal & written communication skills
- Willingness to learn, develop & grow
- Numerical acuity and high attention to detail
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