We are looking for a Guest Service Representative to join our team
Your Day to Day:
Specifically, the Guest Services Representative will be responsible for:
- Guest Check-In and Check-Out: Greet guests upon arrival, assist with check-ins by verifying identification, processing payments, assigning rooms, and providing room keys. During check-out, handle payments, issue receipts, and ensure a smooth departure process.
- Reservation Management: Manage room reservations, including making new bookings, modifying existing reservations, and ensuring accurate room assignments based on guest preferences.
- Customer Service: Address guest inquiries, provide information about hotel services, amenities, local attractions, and assist with special requests or issues that guests may encounter during their stay.
- Communication Hub: Act as a central point of contact between guests and various hotel departments, forwarding requests or issues to the appropriate staff (housekeeping, maintenance, management, etc.).
What You Bring to the Table:
- High school graduation with basic training in office practices and customer service.
- A minimum of one years’ experience in a similar position.
- An equivalent combination of education and experience will be considered.
Nice to have:
- Excellent Customer Service Skills
- Keyboarding speed at 40wpm with accuracy
- Ability to handle a multi-line telephone switchboard
- Working knowledge of MS Office including Word, Excel, Outlook and PowerPoint
- Ability to use various office equipment including fax and photocopy machines
- Ability to multi-task
APPLY