We are looking for a OT COORDINATOR to join our team
RESPONSIBILITIES
- Coordinate OT (Operational Technology) activities
- Understand the context of production operations to respond appropriately to internal customer requests.
- Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
- Ensure adequate follow-up on ticket resolution.
- Propose long-term solutions to recurring tickets.
- Establish priorities and daily needs in collaboration with INFRA technicians.
- Work with INFRA technicians to resolve tickets.
- Coordinate follow-up of requests and incidents with external suppliers.
- Actively participate in internal and customer projects.
- Participate in improving internal processes and implementing required changes.
- Provide team performance indicators to identify opportunities for improvement.
- Participate in the recommendation and selection of technological alignments for operational activities.
- Maintain a strategic watch on best OT tools and practices.
SKILLS AND APTITUDES REQUIRED
- Completion of an AEC in computer science, specializing in networking;
- 5 years’ relevant experience in a manufacturing environment;
- Have worked in a decentralized environment (several sites);
- Experience working with a ticket tracking system;
- Fluency in French and functional English.
- Willingness to travel on an ad hoc basis (plants in the US and Ontario).
- Willing to be on-call, in shifts, 24/7
- Demonstrates an interest in customer service and teamwork;
- Ability to solve problems quickly
APPLY