Market Manager, Field Operations

We are looking for a Market Manager to join our team

• Grow revenue and market share by developing a strategic plan with the sales team to meet or exceed incremental sales growth expectations.
• Responsible for execution of Branch and Keepstock strategy at a market level within the field operations network.
• Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
• Lead assigned leaders (Branch and Keepstock) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction.
• Lead assigned leaders (Branch and Keepstock) in their understanding, implementation, and execution of performance and operational excellence.
• Lead assigned Keepstock leaders in the implementation, execution and measurement of the Keepstock Services, ensuring all productivity goals are met or exceeded while maintaining customer accounts and the delivery of products on time utilizing key tools and metrics.
• Identify emerging needs of customers and provide feedback to the Director, Field Operations

Education/Experience (You Have):

• Minimum of 5- 7 years progressive experience managing a large branch and/or other large business and teams;
• Strong leadership skills with teambuilding and coaching skills to coach, develop and grow team members; ability to providing coaching to remote team would be preferred.
• Demonstrated relationship-building and communication skills developed through prior experience in a sales and customer service role
• Innovative thinker. Can streamline work processes, reduce costs and improve operational excellence
• Must be a change agent with capability to influence and lead a team through periods of rapid change and growth
• Proven ability to attract, develop and retain superior talent and build high performing and engaged teams.
• Driven to win with a continuous improvement mindset to constantly looks for ways to help Grainger beat the competition.
• Strong organizational and time management skills. Ability to multi-task.
• Proven customer-focused leadership with a high sense of urgency and consistently delivers on commitment & expectations.