We are looking for a Infrastructure Support Analyst I to join our team
Key Responsibilities
(1) Installs, configures and maintains information and network security including firewalls, web email content filtering, virus protection, intrusion detection and prevention and employs enterprise security through windows group policies, permissions and rights within a Microsoft environment.
(2) Conducts server and network infrastructure implementations.
(3) Acts as a Project Leader on specifically assigned projects including network analysis and server system design and installation.
(4) Evaluates and manages network performance, system availability and capacities, server upgrades and backups.
(5) Participates in product evaluation and selection activities.
(6) Performs various database administration functions including installation of database software, creation/modification of database servers, data replication configuration and management, managing DB processes and investigating and resolving common database server faults.
(7) Installs and maintains network shared folders and printing services and participates in the tracking and reporting of software licenses.
(8) Applies application and network related upgrades and participates in change management and test procedures.
(9) Assists in the development of procedures and standards.
(10) Performs other duties as assigned.
Competencies
(1) Bachelors Degree in computer science or 2 year Certificate in Computer Science from a recognized University or a 2 year Diploma in a related field from a recognized technical institute with 2-3 years progressively responsible experience in an enterprise computing environment. MCP would be a benefit.
(2) Knowledge of network, desktop and telecommunication technologies including experience with Windows server operating system, Office, Exchange, back-up software and various other network products and services including firewalls, TCP/IP, VPN, wireless connections and virtualization.
(3) Ability to troubleshoot and solve complex technical problems.
(4) Strong customer service skills and the ability to establish and maintain user expectations, trust and confidence.
(5) Clear and effective oral and written communications in both technical and non-technical formats.
(6) Adaptable to continual change in a dynamic environment.
Job Types: Full-time, Permanent
Pay: $73,733.00-$92,237.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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