We are looking for a Customer Service Agent to join our team.
What you will do
- Offer professional and personalized service to our vast clientele by communicating with them via chat, email or telephone;
- Assist and advise our customers on the products sold on Altitude-sports.com, according to their needs;
- Process requests for product returns, price matches, warranties, etc.;
- Process refunds and follow up on them;
- Follow up on orders and any research related to them;
- Follow up with our warehouse, marketing, or product content teams as needed;
- Remain vigilant in the face of potential fraud.
Who you are
- Experience in a customer service role (in person or online);
- Fluent in English and/or French, both written and spoken;
- Naturally courteous and professional in your approach (an asset);
- Keen interest in fashion and outdoor products (an asset);
- Ability to manage several tasks and applications simultaneously;
- Able to stay calm in stressful situations;
- Experience with Gladly and Shopify (an asset).
APPLY