Senior Market HR Leader

About Us

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About The Role

We are seeking a Senior Market HR Leader who will be a strategic partner to the Director of Operations to lead and oversee a team of HRBPs in a multi-state and multi-regional model, specializing in supporting operations in our restaurants. This role is pivotal in being a thought partner, providing guidance, and driving HR initiatives and strategies that enhance organizational effectiveness, employee engagement, and operational success within a large-scale, multi-unit field workforce environment.

The ideal candidate will have extensive experience in HR management, in the Quick Service Restaurant (QSR) industry, with a strong understanding of both salaried leadership and hourly team member dynamics.

Responsibilities

Leadership and Team Management:

• Primary advisor and partner to the Director of Operations and Regional Leadership team providing guidance and direction on people matters
• Lead with a high-level of independence and collaborate with operational partners
• Lead and manage a team of HRBPs, providing guidance, support, and development opportunities
• Foster a collaborative team environment focused on achieving strategic HR goals and objectives

Strategic HR Partnership:

• Lead and support the design and development for people priorities and serve as a strategic partner to stakeholders, providing expert HR guidance and insights
• Develop, make recommendations and implement HR strategies aligned with business objectives to drive performance and operational efficiency

Employee Relations and Engagement:

• Consult with front line leaders on concerns and ensure Wonder’s core values and behaviors are the guide.
• Serve as an escalation point for employee relations concerns, ensuring fair and consistent application of policies and procedures
• Develop programs and initiatives that promote a positive work culture, high employee morale, and engagement among a diverse workforce

Talent Acquisition and Development:

• Collaborate with recruitment teams to ensure effective talent acquisition strategies, particularly in addressing the unique challenges of hiring and retaining Wonder team members
• Implement and facilitate programs for leadership development, succession planning, and career pathing to support employee growth and retention

HR Operations and Compliance:

• Ensure HR practices comply with federal, state, and local regulations, as well as company policies, with the ability to research, update, and iterate for new states as we scale
• Oversee HR operations for the field, including compensation, benefits administration, and performance management processes

Change Management and Organizational Development:

• Lead change management initiatives and support organizational development efforts to enhance operational effectiveness and adaptability
• Drive initiatives to improve processes and streamline HR practices to support business growth and scalability

The Experience You Have

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 8+ years of progressive HR experience, with at least 3 years in a senior HRBP or managerial role, preferably within the QSR, food and beverage, hospitality, or retail industry
• Proven experience managing and developing HR teams, with a track record of leadership and strategic decision-making
• Strong understanding of HR practices, employment laws, and regulatory requirements relevant to the QSR industry
• Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels of the organization
• Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

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