Job Title: Customer Service RepresentativeLocation: UxbridgeSalary: £25,000 Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? We are seeking a dynamic Customer Service Representative to join our team in Uxbridge. If you enjoy helping customers and have great organizational and problem-solving skills, we want to hear from you!
Key Responsibilities:
- Act as the first point of contact for customers via phone and email
- Handle inbound calls and make outbound calls when necessary
- Provide clear, practical advice to customers
- Record detailed notes of all customer interactions
- Proactively assist customers with their queries
- Adhere to company procedures and processes
Requirements:
- Experience with technical processes and systems is highly desirable
- Strong organizational skills and the ability to multitask effectively
- Self-motivated, flexible, and willing to switch between tasks as needed
- Excellent telephone manner with strong verbal and written communication skills
- Passionate about delivering high-quality customer service
- Ability to show initiative and solve problems efficiently
- Knowledge of SAP and Excel is useful, but not essential
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