Customer Support Advisor Up to £28,000 + up to 10% annual bonus + benefits package Thornbury BS35 3QH
- Insurance role with full training + development + progression opportunities
- Monday-Friday 9am-5pm. No weekends!
- Join a thriving team passionate about employee engagement.
About the Role:
- As an NFU Mutual Customer Support Adviser you’ll be the backbone of the team in our Thornbury Agency where you’ll deliver the best possible customer service to new and existing customers.
- This is a truly varied role where you’ll have the opportunity to focus on your own continuous development.
Your day-to-day tasks will include:
- Reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations – all whilst building long-lasting customer relationships.
- We’ll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.
- Always delivering a consistently good experience to customers, you’ll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.
- This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained.
Further information can be found in the FCA Handbook.
About You:
Whatever your background, you’re enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You’re patient and reassuring, and always willing to go at the customers’ pace. You’ll make our insurance customers feel comfortable, whether you’re discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:
- Experience working with a customer service environment (ideally within a telephone based role)
- Experience of working within a regulated environment would be desirable however not essential as we will provide you with all the training you need to be successful within this role
- Proficient in the use of computers and common software applications i.e. Microsoft applications
- Strong customer focus skills with a flair for delivering excellent customer service
- Ability to demonstrate excellent attention to detail skill and accuracy skills At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.
Benefits:
- Salary up to £28,000 per annum
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan – cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering – volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Closing date for applications: 17th October 2024. Customer Support Advisor