Required Experience/Skills:
– 1-2 Years call center experience required
– Must have basic computer literacy
– Preferred to have attention to detail
Responsibilities include:
Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
Efficiently access multiple electronic systems and LAN/PC to provide complete response.
Work always to enhance and strengthen the relationship between the customers.
Support special campaigns as needed, or if solicited by the customer.
- Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
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