Overview
At Crescent Hotels & Resorts, we believe that success comes from firsthand experience and direct engagement. This core philosophy shapes every aspect of our hotel operations. As one of the industry’s leading third-party hotel management companies, Crescent is dedicated to delivering excellence in operations, profitability, and guest service through a hands-on, experience-driven approach.
Crescent specializes in third-party management of upper-upscale, full-service, and luxury hotels and resorts across the United States and Canada. Our portfolio includes luxury lifestyle properties and hotels under prestigious brands such as Marriott, Hilton, and Hyatt. More than just a collection of properties, Crescent is a forward-thinking company striving to be the employer of choice in the hospitality industry. Our commitment to strong core values, guest satisfaction, and associate well-being is the foundation of our continued success.
We seek passionate, innovative, and results-driven individuals who thrive in a dynamic environment. At Crescent, success is built on teamwork, and our shared goal is to deliver outstanding service to our guests while fostering a rewarding workplace for our associates.
We also believe that great leadership is key to our success. At Crescent Hotels & Resorts, we expect our leaders to embody an entrepreneurial mindset, execute with excellence, and recognize that our greatest asset is our PEOPLE. Our leaders set the tone for our company culture, inspiring associates with their passion and dedication—who, in turn, create exceptional experiences for our guests.
Essential Job Functions
- Promptly take and serve guest orders in accordance with service guidelines.
- Complete all assigned setup and side work as needed.
- Address guest inquiries about the menu.
- Operate the electronic cash register or P.O.S. system (if applicable).
- Inspect food before serving to ensure proper presentation, temperature, and portion sizes.
- Perform any additional job-related tasks as assigned.
Required Skills and Abilities
- Must be proficient in English communication.
- Possess a self-motivated personality with a professional and even temperament.
- Maintain a neat and professional appearance at all times.
- Strong interpersonal skills with the ability to interact positively with guests.
- Willingness to support and assist co-workers as a team player.
- Capable of standing and walking for extended periods.
- Ability to lift up to 30 pounds.
Performance Standards
Customer Satisfaction
At Crescent Hotels & Resorts, our guests are our top priority. A positive guest experience is directly influenced by professional and courteous interactions with staff. It is essential to always remain professional and treat both guests and colleagues with courtesy and respect in every situation. Every Crescent associate serves as a guest relations ambassador at all times.
Work Habits
To ensure a positive experience for both guests and associates, work habits should align with and exceed hotel standards in work procedures, attire, grooming, punctuality, and attendance. Employees should be adaptable to changes in work responsibilities and hotel operations, demonstrate a willingness to learn and enhance skills, and possess the ability to resolve routine issues independently while seeking assistance when necessary.
Safety & Security
The safety and well-being of guests and associates are top priorities at Crescent Hotels & Resorts. All employees must follow hotel security policies and procedures, particularly in areas such as key control, lifting techniques, chemical usage, and reporting potential hazards. Ensuring a safe and secure environment is the responsibility of every Crescent associate.