Company Overview
Mason Frank International, a Tenth Revolution Group company, is the world’s leading Salesforce recruitment specialist.
Since 2010, we have connected 6,750 Salesforce professionals across 87 countries, helping them secure their ideal roles within the Salesforce ecosystem.
As the largest dedicated Salesforce recruiter, we offer access to exclusive job opportunities—over 1,000 new roles are posted on our website every month, many of which are unavailable through other recruiters due to our strong relationships with Salesforce partners and clients worldwide.
As part of Tenth Revolution Group, we specialize in staffing complex Salesforce implementations and projects, working closely with Salesforce customers, partners, and ISVs to provide access to highly rewarding permanent and contract positions.
Overview
The Customer Success Manager (CSM) plays a vital role in ensuring customer adoption, satisfaction, and retention while identifying opportunities for upselling and cross-selling. This position requires a Salesforce Administrator Certification and a strong grasp of customer success best practices. As the primary point of contact, the CSM provides proactive support, training, and strategic guidance to help customers maximize the platform’s value.
Responsibilities
- Serve as the main liaison between the company and its customers, ensuring a seamless client experience.
- Develop and nurture strong relationships with key stakeholders and decision-makers.
- Provide strategic insights to help customers leverage platform capabilities effectively.
- Lead customer onboarding, training, and ongoing support to drive adoption.
- Identify and capitalize on upsell and cross-sell opportunities to drive revenue growth.
- Monitor customer health metrics, proactively addressing concerns to reduce churn.
- Advocate for customers by gathering feedback and working with internal teams to enhance products.
- Utilize Salesforce to track interactions, manage workflows, and maintain accurate data.
Qualifications & Skills
- Salesforce Administrator Certification (Required).
- Proven experience in Customer Success or Account Management, ideally in SaaS, FinTech, or Private Equity/Venture Capital.
- Strong ability to build and maintain long-term customer relationships.
- Excellent problem-solving and communication skills, with the ability to translate technical concepts into business value.
- Experience in identifying expansion opportunities and driving revenue growth.
- Highly organized, with the ability to manage multiple accounts and priorities effectively.
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