About T-Mobile US, Inc.
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s Un-carrier, revolutionizing the wireless industry with cutting-edge 4G LTE and a transformative nationwide 5G network that ensures seamless connectivity for all.
At T-Mobile, customers enjoy an unmatched blend of value and quality, driven by our commitment to delivering exceptional service experiences. Our relentless passion for innovation and disruption fuels competition and advances technology, redefining what’s possible in wireless and beyond.
Headquartered in Bellevue, Washington, T-Mobile operates under its flagship brands, T-Mobile and Metro by T-Mobile, delivering next-level connectivity to millions nationwide.
Job Overview
As a Mobile Associate, Store-in-Store, you play a key role in bringing the T-Mobile brand to life within National Sales partner locations. Your role thrives in a high-traffic, fast-paced environment where customer engagement and technology intersect. You’re an enthusiastic brand ambassador, passionate about connecting customers with innovative solutions and providing exceptional service experiences.
Success in this role means excelling in sales, deepening customer relationships, and exceeding performance targets, all while ensuring quality sales and doing it the right way.
Key Responsibilities
✅ Engage Customers Proactively – Connect with a wide range of customers in a busy retail setting, using digital tools to educate, demonstrate, and showcase the value of T-Mobile’s products and services.
✅ Solution-Based Selling – Identify customer needs and offer tailored wireless solutions, guiding them through self-service options and the T-Mobile app for a seamless experience.
✅ Stay Customer-Ready – Continuously train and stay updated on new skills, promotions, and system resources to deliver the best in-store experience.
✅ Collaborate & Support Operations – Work closely with nearby store teams to onboard customers, assist with store procedures, and secure kiosk assets.
✅ Build Relationships & Drive Sales – Go beyond the transaction by following up, capturing referrals, and driving customer loyalty through personalized service and engagement.
✅ Support Customer Experience Beyond Sales – Partner with leadership teams to ensure a smooth transition for customers from account setup to device support.
Qualifications & Requirements
📌 Education:
✔ High School Diploma/GED (Required)
📌 Work Experience:
✔ Minimum 6 months of customer service and/or sales experience (Retail preferred)
📌 Skills & Abilities:
✔ Customer-Centric Approach – Passion for delivering outstanding experiences while balancing performance goals
✔ Team Player – Willing to collaborate and learn in a dynamic environment
✔ Sales-Driven Mindset – Confidence to thrive in a competitive retail space
📌 Additional Requirements:
✔ Must be 18+ years old
✔ Legally authorized to work in the United States