Job Description
Join NHS Greater Manchester as an IT Service Desk Manager
Are you an experienced IT Service Desk Manager looking for your next challenge? NHS Greater Manchester Integrated Care Board (ICB) is offering an exciting opportunity to lead a customer-focused, high-performing IT Service Desk. As an IT Service Desk Manager, you will oversee service delivery, manage escalations, and ensure a seamless IT support experience for healthcare teams across Greater Manchester.
We are a Service Desk Institute 3-Star Certified organization, committed to excellence in IT services that support frontline health and social care teams. If you have strong leadership skills, a passion for IT service excellence, and experience managing IT teams, this could be the perfect opportunity for you!
Key Responsibilities of an IT Service Desk Manager
- Lead and manage a high-performing IT Service Desk team to ensure efficient issue resolution.
- Develop and implement IT service desk policies, procedures, and best practices.
- Oversee the allocation of workloads, ensuring service priorities are met.
- Coordinate the escalation of incidents and service requests, liaising with third-party vendors when necessary.
- Work closely with IT leadership to enhance service delivery and minimize disruption.
What We’re Looking for in an IT Service Desk Manager
Proven leadership experience in an IT Service Desk or IT Support role.
Strong communication and customer service skills to engage with end-users effectively.
Ability to develop and manage IT service desk policies to optimize performance.
Experience in healthcare, social care, or similar fast-paced environments is a plus.
A strategic thinker who can drive improvements while managing daily IT operations.
Why Join NHS Greater Manchester?
Our Digital & IT teams play a crucial role in ensuring NHS services run efficiently, improving patient care through seamless IT support. This is a career-defining role where you can make a real impact.
If you’re ready to take the next step as an IT Service Desk Manager, apply today and be part of a dedicated, innovative IT team!