Customer Care Advisor

Job Description

Join Our Team as a Customer Care Advisor!

Are you passionate about delivering top-tier customer service? We are looking for a Customer Care Advisor to join our dynamic team at Northumbria House, Pity Me. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys problem-solving. As a Customer Care Advisor, you will play a crucial role in handling customer queries and complaints with professionalism and efficiency, ensuring a seamless experience for our customers.

What You’ll Do

• Act as a key contact for customer queries and written complaints related to sewer flooding issues.
• Provide clear, proactive updates to keep customers informed at every stage.
• Process and manage GSS payment requests quickly and efficiently.
• Investigate and resolve complaints within two working days, ensuring timely and effective resolutions.
• Collaborate with various departments to deliver excellent customer outcomes.
• Work in a hybrid environment with flexible hours between 08:00 and 17:00.

Why You’ll Love This Role as a Customer Care Advisor

• Exciting and Dynamic Work – Every day presents new challenges and opportunities to make a difference.
• Customer-Centric Approach – You’ll play a vital role in ensuring customer satisfaction.
• Career Growth – Gain valuable experience in a professional and supportive environment.
• Competitive Salary – Starting at £26,388 with progression up to £31,045.
• Fixed-Term Security – An 18-month full-time contract with great benefits.

What We’re Looking For in a Customer Care Advisor

Essential Skills & Experience:

• Excellent written and verbal communication skills for managing customer interactions.
• Strong problem-solving ability with a logical and detail-oriented approach.
• Organisational skills to handle multiple workstreams efficiently.
• Customer-focused mindset to deliver outstanding service.
• IT proficiency, particularly in Microsoft Word and Excel.

Preferred Skills:

• Experience in a customer service or case management role.
• Ability to work under pressure and meet tight deadlines.
• A proactive and adaptable attitude to handling customer concerns.

Why Work With Us?

We believe in creating a supportive and inclusive work environment. As part of our team, you’ll receive:

• A competitive salary with progression opportunities.
• A welcoming and collaborative team culture.
• A flexible hybrid work schedule to support work-life balance.
• Professional development opportunities to enhance your career.

Apply Now!

If you’re ready to take the next step in your career as a Customer Care Advisor, we’d love to hear from you. Join us in making a positive impact on customer experiences!