Job Description:
Exciting Opportunity for an IT Service Desk Analyst
Are you an IT professional with a passion for problem-solving and customer service? We are hiring an IT Service Desk Analyst to provide high-quality technical support in a fast-paced environment. This role is based onsite in Chippenham, offering a salary of £26,000 to £32,000. If you have a strong understanding of IT infrastructure, business applications, and end-user support, this could be the perfect role for you!
As an IT Service Desk Analyst, you’ll play a vital role in IT service management, troubleshooting issues, and ensuring smooth system operations. If you’re looking to develop your IT career while delivering excellent customer support, apply today!
Location: Chippenham – Onsite (5 Days per Week)
Salary: £26,000 to £32,000
Why Join Us as an IT Service Desk Analyst?
Delivering IT Support & Customer Service Excellence
- Handle 1st Line IT support & service requests
- Troubleshoot desktop, network, and business application issues
- Manage Active Directory, Office 365, and Citrix environments
Key Responsibilities of an IT Service Desk Analyst
Technical Support & Problem Resolution
- Provide 1st Line IT support, resolving technical issues efficiently
- Log, track, and escalate IT incidents & service requests as needed
- Troubleshoot Windows OS, TCP/IP networking, and Citrix environments
IT Service Management & Process Improvement
- Utilize ServiceNow & ITIL frameworks for service management
- Support business applications & end-user devices
- Assist with Active Directory & Office 365 administration
Customer-Focused IT Support
- Deliver exceptional communication & problem-solving skills
- Ensure smooth IT operations in a fast-paced business environment
- Adapt to changing IT landscapes & emerging technologies
Essential Skills & Experience
What We’re Looking For
- Proven experience in a 1st Line IT Support / Service Desk role
- Strong knowledge of Windows OS, networking, and Citrix
- Experience with Active Directory, Office 365, and business applications
- Excellent customer service & communication skills
- Ability to prioritize workload & escalate issues effectively
Preferred Skills:
Experience with ServiceNow or ITIL-based service management
Ability to adapt to evolving IT challenges & technologies
Strong analytical & troubleshooting abilities
About Us
We are a leading IT solutions provider, committed to delivering exceptional technical support and service desk management. Our goal is to ensure seamless IT operations, allowing businesses to thrive through technology-driven solutions.