Job Description:
Join Our Team as an IT Support Analyst
Are you a tech-savvy professional with a passion for troubleshooting and customer service? As an IT Support Analyst, you’ll play a crucial role in ensuring technical stability, resolving IT issues, and enhancing user experience. This position offers a hybrid work model, based in Avonmouth, with a competitive salary and excellent benefits.
As an IT Support Analyst, you’ll handle incident management, service requests, and IT project support while contributing to a modernized digital strategy. If you’re a problem-solver who thrives in a fast-paced IT environment, we want to hear from you!
Location: Avonmouth – Hybrid (3 Days On-Site)
Salary & Benefits: Competitive salary, bonus, pension, life assurance, healthcare, 26 days leave (including Christmas shutdown)
Why Join Us as an IT Support Analyst?
Deliver IT Excellence & Customer Service
- Provide technical support & issue resolution for employees
- Maintain Windows 10, MacOS, Active Directory & Cloud services
- Support Office 365, SharePoint, Teams & Exchange Online
Key Responsibilities of an IT Support Analyst
Technical Support & Incident Management
- Log, track, and resolve IT issues & service requests
- Troubleshoot hardware, software, & network issues
- Identify & escalate complex IT problems to senior teams
IT Systems & Cloud Technology Management
- Support Office 365, Active Directory & Cloud-based services
- Ensure end-user security, including Advanced Threat Protection
- Manage hardware lifecycle, including reimaging & troubleshooting
Process Improvement & Knowledge Sharing
- Contribute to IT knowledge base & support documentation
- Assist in continuous IT improvement initiatives & user training
- Generate reports for IT performance metrics & KPIs
Essential Skills & Experience
What We’re Looking For
- Experience in a 1st/2nd Line IT Support role
- Strong knowledge of Windows 10, MacOS & Active Directory
- Experience managing Office 365, SharePoint, & Exchange Online
- Excellent problem-solving, communication & customer service skills
- Ability to work independently & escalate issues when needed
Preferred Skills:
Knowledge of Cloud Security & Cybersecurity best practices
Experience supporting Microsoft Teams & collaboration tools
Passion for helping users & improving IT processes
About Us
We are a leading organization in the retail industry, known for our innovation, technology-driven approach, and commitment to providing outstanding IT support. With global operations, we are dedicated to digital transformation and operational excellence.