Job Description:
Join Our Team as an Information Technology Support Officer
Are you an organized and self-motivated professional with a passion for IT support? We’re looking for an Information Technology Support Officer to join our client’s team. This role is ideal for someone eager to develop their technical expertise while supporting the End User Computing (EUC) team. As an Information Technology Support Officer, you’ll handle ticket management, provide administrative assistance, and ensure seamless IT operations.
Location: Hybrid/Office-Based
Salary: Competitive, Based on Experience
Focus Areas: IT Support, Ticket Management & EUC Assistance
This is a fantastic opportunity to grow in a dynamic, project-focused environment where your IT skills will be developed and valued.
Why Join as an Information Technology Support Officer?
A Rewarding IT Support Role
- Gain hands-on experience in a fast-paced IT environment
- Contribute to critical IT operations and EUC support
- Work with a team of experts to expand your technical knowledge
Key Responsibilities of an Information Technology Support Officer
IT Support & Incident Management
- Manage incoming IT support tickets, ensuring quick resolution
- Assist end-users with basic troubleshooting & technical support
- Maintain IT systems & escalate complex issues when necessary
Administrative & Task Coordination
- Provide admin support to senior IT team members
- Track incidents, organize schedules, and ensure deadlines are met
- Communicate effectively with internal and external stakeholders
Skills & Experience Required
Essential Qualifications for Success
- Previous experience in IT support, helpdesk, or service desk roles
- Strong knowledge of computer systems & troubleshooting techniques
- Familiarity with IT ticketing systems & incident tracking
Preferred Skills:
Excellent organization & multitasking abilities
Strong communication & problem-solving skills
Ability to work proactively with minimal supervision
About TalentHawk
TalentHawk is a leading IT recruitment and consultancy firm, helping businesses find top-tier technology talent. We specialize in IT staffing solutions, vendor selection, and executive IT search services.