Company Overview
Panda Restaurant Group, the global leader in Asian dining, is the parent company of Panda Express, Panda Inn, and Hibachi-San. As a family-owned and operated business, we have grown to over 2,500 locations worldwide, with a team of more than 48,000 dedicated associates.
Our mission is to create exceptional Asian dining experiences by fostering a culture that inspires people to grow and improve their lives. Our vision is to be recognized as a world leader in people development, building a company that is not only loved by our guests but also empowers our associates to thrive.
Your Impact & Responsibilities
Role Purpose
As a Shift Manager at Raising Cane’s, you play a key role in ensuring smooth restaurant operations while upholding our high standards across all zones during each shift. You will act as the manager on duty, overseeing cash handling, opening and closing procedures, and crew leadership to create an exceptional guest experience.
Key Responsibilities
- Maintain Operational Excellence – Ensure all Raising Cane’s policies and standards are met throughout the shift.
- Shift Management & Execution – Utilize operational tools, logs, and forms to monitor performance, document results, and take corrective action when needed.
- Team Leadership – Direct and support crew members, fostering a positive and productive work environment.
- Customer Service Excellence – Provide outstanding customer service, ensuring every guest has a great experience.
- Employee Recognition & Support – Utilize the company’s reward and recognition program to motivate and encourage team members.
- Managerial Oversight – Authorize discounts, promotions, timeclock adjustments, and other employee functions requiring managerial approval.
- Facility & Cleanliness Standards – Ensure the restaurant remains clean, organized, and in good working order.
- Additional Duties – Take on other responsibilities as assigned to support restaurant operations.
What It Takes to Succeed
- Detail-Oriented & Organized – Ability to manage multiple priorities in a fast-paced, ever-changing environment.
- Strong Leadership & Communication – Self-motivated, energetic, and capable of effectively leading a team while maintaining clear communication.
- Problem-Solving Skills – Ability to identify challenges, set goals, and take action to implement effective solutions.
- Operational & People Management – Knowledge of staffing, scheduling, and cost management to optimize restaurant performance.