Company Overview
Alteryx delivers powerful, actionable insights through its AI Platform for Enterprise Analytics, enabling organizations to make smarter, faster decisions. With a secure and flexible platform deployable across on-premises, hybrid, and cloud environments, Alteryx helps businesses automate analytics to enhance revenue, optimize costs, and mitigate risks. Trusted by over 8,000 customers worldwide, Alteryx transforms data into strategic advantage.
Principal Customer Education Services – Responsibilities & Qualifications
Key Responsibilities (Individual Contributor Role)
- Develop Strategy & Curriculum – Design a strategic roadmap for the education services curriculum, ensuring it evolves to meet customer needs across different personas and lifecycle stages.
- Optimize Customer Experience & Adoption – Manage the operational model to enhance customer satisfaction, drive profitable growth, and maximize adoption of Alteryx education services and products.
- Lead Educational Excellence – Guide and support educational professionals in delivering high-quality training programs, ensuring exceptional customer satisfaction (CSAT) scores and overall success.
- Cross-Functional Collaboration – Partner with internal teams to communicate offerings, gather feedback, and implement improvements to education services and delivery methods.
- Enhance Processes & Standards – Establish new standards, processes, and operational frameworks to achieve business goals efficiently.
- Deliver Best-in-Class Training – Develop effective methodologies for delivering top-tier educational services, including online, virtual, and instructor-led training sessions.
- Training Program Integration – Work closely with stakeholders to align training curriculum and educational programs across the organization.
- Evolve Learning Platforms – Drive initiatives to enhance training platforms, learning marketplaces, and certification programs for continuous improvement.
Additional Responsibilities
- Navigate Complex Objectives – Excel in a matrixed environment while managing multiple priorities.
- Customer-Centric Approach – Maintain excellent customer service skills, with strong verbal and written communication abilities.
- Adaptability & Collaboration – Work effectively in ambiguous environments and collaborate with cross-functional teams across the organization.
Qualifications & Experience
- Detail-Oriented & Self-Driven – Strong attention to detail with the ability to take initiative and drive projects forward.
- Product Lifecycle Expertise – Experience in product development and lifecycle management with the ability to influence key business decisions.
- Cross-Functional Engagement – Ability to collaborate with teams across Customer Experience, Product Development, Product Management, Revenue Operations, and Sales.
- Strategic & Hands-On Leadership – Balance between independent decision-making and teamwork, demonstrating ownership while working effectively within larger teams.
- Business & Budget Management – Proven experience in managing a business and team to achieve goals within budget constraints.
- Education & Training Expertise – Background in education services portfolio development with experience designing impactful training programs.
- Educational Background – Bachelor’s degree in Business, Education, or Communications.
- Industry Experience – 7+ years in customer service operations within a large, complex environment.