Company Overview
Four Seasons Hotels and Resorts has been redefining luxury hospitality since opening its first hotel in 1961. With a commitment to innovation and unparalleled service, the brand has set the benchmark for exceptional travel experiences. Today, Four Seasons operates over 120 hotels and resorts, along with more than 50 residential properties across 47 countries, including major city centers and sought-after resort destinations. With an additional 50 projects in development.
Responsibilities
- Answer incoming calls in a warm and friendly manner when guests request vehicle retrieval, ensuring all necessary details are collected for a seamless service.
- Greet guests warmly upon their arrival to retrieve parked vehicles, process parking payments accurately, and ensure proper posting of transactions.
- Handle all cash receipts and deposits in accordance with established procedures.
- Direct valet attendants to retrieve vehicles efficiently while maintaining strict control over parked car keys.
- Complete various reports related to claim tickets and payments with accuracy and attention to detail.
- Deliver exceptional hospitality and professionalism in all guest interactions, accommodating special requests whenever possible and resolving concerns promptly.
- Assist guests with inquiries related to hotel services, operating hours, key personnel, and in-house events.
- Provide support to valet attendants by parking vehicles when necessary.
- Serve as the overnight relief for the primary overnight cashier, requiring availability for overnight shifts.
Preferred Qualifications & Skills:
- A minimum of one year of experience in a luxury hospitality setting as a Valet Parking Attendant.
- A valid California Driver’s License.