Job Description
Start Your Career in IT First Level Support / Help Desk (m/w/d) at Our Company!
Are you passionate about IT support and troubleshooting? We are looking for a dedicated IT First Level Support / Help Desk (m/w/d) to assist users, resolve technical issues, and ensure smooth IT operations. If you have strong problem-solving skills and enjoy working in a dynamic environment, this is the perfect opportunity for you!
Your Responsibilities as IT First Level Support / Help Desk (m/w/d)
- Receive, prioritize, and resolve IT support requests in the first-level support.
- Provide remote assistance for IT-related issues and technical troubleshooting.
- Analyze and resolve hardware, software, and network problems.
- Manage user access and permissions across company applications (CRM, ERP, Microsoft Office, VPN).
- Install and configure client systems, including laptops and IP phones.
- Maintain IT inventory and document IT procedures.
- Support IT infrastructure, including servers, networking, and security systems.
Your Profile – What We’re Looking For
- Completed IT training (e.g., IT specialist, IT systems management) or similar qualification.
- Experience in IT support or a related field is a plus.
- Strong knowledge of Windows OS, hardware, virtualization (Hyper-V), and Windows Server 2022.
- Familiarity with Microsoft 365, Active Directory, and network security.
- Additional skills in MS SQL, Linux, 3CX, and firewall administration are a plus.
- Team-oriented, reliable, and service-focused mindset.
- Fluent German (B2+) and basic English skills.
What We Offer
- Competitive salary with annual training opportunities.
- Flexible work schedules, remote work options, and 30+ vacation days.
- Subsidized public transport ticket (Deutschlandticket).
- Employee discounts and corporate benefits.
- Access to networking events and professional development.
Join us and start your journey as an IT First Level Support / Help Desk (m/w/d) today!