Job Description:
Service Desk Specialist (2nd Shift) – Remote IT Support & Troubleshooting
We are hiring a Service Desk Specialist (2nd Shift) to provide top-tier technical support to clients across various industries. If you have strong troubleshooting skills, experience in M365 administration, and the ability to manage tickets efficiently, this is the role for you! As a Service Desk Specialist (2nd Shift), you’ll be responsible for resolving user issues, maintaining IT systems, and ensuring seamless technology support. This remote position (2 PM – 10 PM, Athens, Greece) offers a dynamic and collaborative environment with opportunities for professional growth.
Key Responsibilities of a Service Desk Specialist (2nd Shift)
- Provide technical support and resolve end-user issues efficiently
- Manage and update tickets with accurate, detailed documentation
- Support Microsoft 365, Windows 10/11, and third-party software solutions
- Assist with proactive IT maintenance and automation
- Troubleshoot user and system problems using remote access tools
- Offer guidance on IT planning and system enhancements
Required Skills & Qualifications
- 3+ years in a desktop/help desk support role
- Bachelor’s degree in Computer Science or related field
- Strong knowledge of Microsoft 365, Windows OS, and RMM tools like Kaseya
- Familiarity with Active Directory administration and ticketing systems
- Excellent problem-solving, communication, and documentation skills
- Ability to multitask and thrive in a fast-paced environment
Preferred Experience
- Virtualization and backup management
- Microsoft and Cisco certifications (MCP, CCNA, etc.)
- Experience with MacOS, iOS, and SharePoint support
- Background in MSP environments and large-scale IT projects
Why Join Us?
- Work with a global IT team supporting MSP clients worldwide
- Gain exposure to diverse technologies and industry-leading tools
- Enjoy a collaborative, growth-driven work environment
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